CUSTOMER SERVICE
My Account & Email
I need to make changes to my account.
If you need to make any changes your your account, please call 1-800-678-3234 or email [email protected] and we will be able to assist you in making those changes.
How can I see my previous orders?
You can log into your account and it will show you your previous orders, or you can contact our Customer Experience team at 1-800-678-343 or email [email protected].
How do I unsubscribe from emails and text messages?
For text messages, reply STOP and you’ll be unsubscribed. For email, simply click “Unsubscribe” at the bottom of any Boll & Branch email, or email our Customer Experience team at [email protected].
Our Products
Do you offer fabric swatches?
Yes, we send fabric swatches anywhere within the US. You can order swatches here for $1 each. Simply add the color/fabric you’re interested in to your cart and check out at your convenience. Not every product has a swatch available at this time, but please reach out to our Customer Experience team at [email protected] or 800-678-3234 for additional help.
How deep are your fitted sheets?
All our fitted sheets have a 17-inch deep pocket. They also come with a full elastic banding that’s sewn around the edge for a little extra flexibility, ensuring a generous fit over even the deepest mattresses.
Do your sheets wrinkle?
As with all of our products, we like to let nature run its course. This is why your 100% organic sheets may wrinkle more easily than conventional “wrinkle resistant” bed sheets that have been soaked with harsh chemicals or waxes. But don’t worry, bedding perfectionists can still iron as needed.
What is the thread count for Boll & Branch sheets?
At Boll & Branch, we believe the discussion around thread count is a distraction in the quest for quality. A better question for us to answer is: how did we master our fabrics without prioritizing this number? The answer: differently—and better—than everyone else. We source the finest materials, like the longest-staple 100% organic cotton we could find on earth, and we treat and pay the experts who make our products fairly. Our difference makes a difference for you. We base all of our choices on how they will help you sleep better at night.
Do I need to wash my sheets before using?
Yes! We recommend that you wash your sheets prior to using. The lifespan of your sheets will expand if you rotate them every few weeks with an alternative set. Our sheets continue to get softer and softer with every wash, and you can follow our laundry care instructions here.
What are the differences between your fabrics?
Each fabric is designed for a unique experience, with weaves for every style and sleep preference. Learn the difference and find your perfect fabric here.
What do your certifications mean?
FAIR TRADE
Fair Trade Certified™ sets standards to promote safe working conditions and improved livelihoods for farmers and factory workers in developing nations through fair wages and premiums. This means everyone who works in a Fair Trade Certified Factory on a Boll & Branch product is paid and treated fairly.
GOTS
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, and ensures a product is made the right way – not the easy way – at every step.
OCS
The Organic 100 Content Standard (OCS) uses third-party verification to ensure that products contain at least 95% certified organic materials.
GRS
The IDFL Down Standard (IDS) ensures that all down and feathers are ethically sourced and traceable, and meet rigorous quality and animal welfare standards through inspection and testing at every stage of the supply chain.
IDS
The IDFL Down Standard (IDS) ensures that all down and feathers are ethically sourced and traceable, and meet rigorous quality and animal welfare standards through inspection and testing at every stage of the supply chain.
RDS
The Responsible Down Standard (RDS) aims to protect ducks and geese used for down by treating them humanely, and gives companies and consumers a way of knowing what’s in the products they buy. This ensures to the highest possible standard that the down and feathers we use don’t come from animals that have been subjected to unnecessary harm.
AAFA
The Asthma & Allergy Friendly® certification, given by the Asthma and Allergy Foundation of America (AAFA), tests household products for allergy and asthma irritants. Our products that bear this label have a certificate, a unique certification code, and the Asthma & Allergy Friendly® mark, so our customers can rest assured these products won’t activate their asthma or allergies.
OEKO-TEX
OEKO-TEX® STANDARD 100 sets the standard for textile safety, from yarn to finished product. Every product carrying the label has passed laboratory tests for harmful substances.
SA8000®
The SA8000 Standard helps secure ethical working conditions for millions of workers globally. Established by Social Accountability International, the Standard leverages the power of businesses and consumers to purchase products or services from workplaces that enrich the livelihoods of people.
WRAP
Worldwide Responsible Accredited Production (WRAP) promotes safe, lawful, humane, and ethical manufacturing around the world through a comprehensive audit and certification of production units. Simply put, this means our factories and facilities go through a rigorous audit to ensure they meet our high standards of care.
HAP
We partner with HireAPartner (HAP), a supply chain compliance platform, to conduct a social audits that ensure alignment with our Code of Conduct.
Orders & Payment
Can I cancel or change my order?
We’re unable to make edits to orders once they’ve been placed – this includes adding or removing items or changing shipping addresses. You can cancel your order within 45 minutes of placing it. To cancel your order:
- Log in to your account and select the order you wish to cancel OR
- Use the cancellation link in your order confirmation email.
- If you are within the 45 minute window you can call us at 1-800-678-3234 (tel:18006783234) or chat us during business hours.
* Please note: we are unable to cancel orders that contain Mattresses, Mattress Toppers, Dog Beds, and Gift Cards. After the 45 minute window, your order will begin processing and can no longer be canceled. If you no longer wish to keep the order once it arrives, please use our Returns Portal to start a return.
Can I change the shipping or billing address?
Please contact our Customer Experience Team at (800) 678-3234 and we will update your shipping or bill address you as soon as possible!
Can I change my payment method after my order is placed?
Your payment method cannot be changed once your order is placed.
Can I apply a Gift Card balance after my order is placed?
Unfortunately, we cannot retroactively apply your Gift Card after your order has been placed, but our Gift Cards do not expire so you can use it at any time.
How can I apply a discount code to my order?
Discount codes can be applied at checkout on the right-hand side of the screen. Only one discount code can be applied per order. If you forget to add your discount code at checkout, don’t worry.—our Customer Experience team is more than happy to help. Just click here to send them a note.
Can I use a discount code on a gift card purchase?
No, discounts are only valid on physical merchandise sold.
Can I add a gift note to my order?
Of course! Gift notes can be added at checkout by selecting “Add a Gift Message” under Gift Options. Please note, all of our packages come with an invoice indicating the product ordered without price.
Unfortunately, we cannot add a gift note to an order after it has already been placed.
Will the recipient of my gift see pricing on the invoice?
Rest assured, pricing is not shown on any of our invoices.
Do you offer gift wrapping?
We do not offer gift wrapping, but many of our products do come in our Signature Gift Box. You can find all of our products that come in gift boxes here.